TERMS & CONDITIONS
Casa Riviera Weddings
Last updated: Sept, 2026
1. OVERVIEW
Welcome to Casa Riviera Weddings.
This website is operated by Casa Riviera Weddings (“we,” “us,” or “our”), a destination wedding planning business based in the Riviera Maya, Mexico.
By accessing or using our website, you agree to these Terms & Conditions. Please read them carefully before using our website or submitting an inquiry.
These Terms & Conditions govern your use of our website. The specific terms governing our wedding planning services, including scope of work, fees, payment schedules, cancellations, and responsibilities, will be established in a separate service agreement signed by the client and Casa Riviera Weddings.
If you do not agree with these Terms & Conditions, please discontinue using our website.
2. OUR SERVICES
Casa Riviera Weddings specializes in destination wedding planning, design, production, coordination, guest experiences, and wedding weekend management in the Riviera Maya, Mexico.
Our services may include:
Destination wedding planning and coordination.
Wedding design and production.
Venue and vendor research, recommendations, and coordination.
Wedding budget development and management.
Wedding weekend planning and coordination.
Guest concierge services and hospitality coordination.
Accommodation and room block coordination.
Pre-wedding and post-wedding events.
Personalized experiences and logistical support.
The availability and scope of these services depend on the package selected and the terms outlined in each client's individual service agreement.
Information presented on our website is intended to provide a general overview of our services and does not constitute a binding offer or guarantee of availability.
3. INQUIRIES AND CONSULTATIONS
Submitting an inquiry, completing a contact form, scheduling a consultation, or communicating with our team does not automatically establish a contractual relationship or secure our availability for a specific wedding date.
Wedding dates and services are confirmed only after the applicable service agreement has been executed and the required initial payment has been received, in accordance with that agreement.
We reserve the right to evaluate inquiries based on our availability, service offerings, and ability to accommodate the client's requirements, subject to applicable law.
4. PROPOSALS, PRICING AND AVAILABILITY
All proposals, estimates, and pricing information provided by Casa Riviera Weddings are based on the information available at the time of preparation.
Pricing may vary depending on factors including wedding location, guest count, event complexity, selected services, and specific logistical requirements.
Venue and third-party vendor prices, availability, policies, and conditions are established by the respective providers and may change before a reservation or contract is confirmed.
Unless expressly stated otherwise in writing, quotations are not considered confirmed reservations.
Final pricing, inclusions, exclusions, and payment obligations will be specified in the applicable proposal and service agreement.
5. SERVICE AGREEMENTS AND PAYMENTS
The engagement of Casa Riviera Weddings for wedding planning or related services is subject to a separate written service agreement.
That agreement will define the specific services contracted, professional fees, payment schedule, responsibilities, and other applicable conditions.
Clients are responsible for reviewing and understanding their service agreement before signing.
Any payments made through our website or an authorized payment platform will be subject to the conditions communicated at the time of purchase and the applicable agreement.
Casa Riviera Weddings will not request sensitive payment information through unsecured communication channels.
6. CANCELLATIONS, RESCHEDULING AND REFUNDS
Cancellation, postponement, rescheduling, and refund conditions for wedding planning services are governed by the applicable service agreement and mandatory consumer protection laws.
Policies established by hotels, venues, and independent vendors may differ from those of Casa Riviera Weddings.
Clients are responsible for reviewing the terms and conditions of each third-party provider before entering into an agreement with that provider.
Nothing in these Terms & Conditions limits any rights that cannot legally be waived.
7. THIRD-PARTY VENDORS AND VENUES
As part of our services, Casa Riviera Weddings may recommend, introduce, and coordinate with hotels, venues, transportation companies, photographers, florists, caterers, entertainment providers, and other independent businesses.
Unless otherwise specified in writing, these providers operate independently and establish their own contractual terms, pricing, payment conditions, cancellation policies, and operational procedures.
Casa Riviera Weddings' responsibilities regarding third-party services will be determined by the scope of work established in the client's service agreement.
Clients should carefully review all third-party contracts before signing.
8. ACCOMMODATIONS AND TRAVEL ARRANGEMENTS
Casa Riviera Weddings may assist clients and their guests with hotel recommendations, room blocks, accommodation coordination, and related travel arrangements, depending on the services contracted.
Hotel reservations, room availability, rates, deposits, cancellation conditions, and other accommodation policies are subject to the terms established by the relevant hotel or accommodation provider.
Specific responsibilities regarding reservations, payments, changes, and cancellations will be communicated according to the applicable arrangement.
9. WEBSITE INFORMATION
We strive to provide accurate, relevant, and updated information on our website.
However, descriptions, photographs, pricing references, venue information, and service details may change.
Images displayed on our website may represent previous events, design inspiration, or examples of our work. They do not guarantee that identical arrangements, products, venues, or services will be available for future events.
We reserve the right to update or modify website content at any time.
If you require confirmation of specific information, please contact our team directly.
10. INTELLECTUAL PROPERTY
Unless otherwise indicated, the website's original written content, branding, logos, design elements, and other materials owned by Casa Riviera Weddings are protected by applicable intellectual property laws.
Photographs, videos, music, and other materials belonging to third parties remain the property of their respective rights holders.
You may not reproduce, distribute, modify, commercially exploit, or use our proprietary materials without prior written authorization, except where permitted by law.
11. ACCEPTABLE WEBSITE USE
You agree to use this website only for lawful purposes.
You must not:
Attempt to gain unauthorized access to the website or its systems.
Introduce viruses, malware, or other harmful software.
Use the website to engage in fraudulent or unlawful activities.
Infringe upon the intellectual property or privacy rights of others.
Interfere with the website's functionality or security.
We may restrict access to the website when reasonably necessary to protect its security, functionality, or lawful operation.
12. EXTERNAL LINKS
Our website may contain links to third-party websites, including hotels, venues, vendors, booking platforms, and social media services.
These websites operate independently and may have their own terms, conditions, and privacy policies.
We encourage users to review the relevant policies before providing personal information or completing transactions on external websites.
13. PRIVACY AND PERSONAL INFORMATION
We respect your privacy and are committed to handling personal information in accordance with applicable data protection requirements.
Information submitted through our website, including contact forms and consultation requests, will be processed as described in our Privacy Notice.
Please review our Privacy Policy for further information about the personal data we collect, how it is used, and how you may exercise your applicable privacy rights.
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14. LIMITATION OF RESPONSIBILITY
Casa Riviera Weddings makes reasonable efforts to maintain the functionality and accuracy of its website.
Temporary interruptions, technical errors, or inaccuracies may occur.
To the extent permitted by applicable law, Casa Riviera Weddings is not responsible for losses arising solely from the misuse of the website or from circumstances outside its reasonable control.
This section does not exclude or limit liability where such exclusion or limitation is prohibited by law.
Responsibilities relating to contracted wedding planning services will be governed by the applicable service agreement and mandatory legal provisions.
15. CHANGES TO THESE TERMS
We may update these Terms & Conditions to reflect changes to our website, business practices, or applicable requirements.
The latest version will be published on this page with its corresponding update date.
Changes to these website terms will not automatically modify an existing signed service agreement.
16. APPLICABLE LAW
These Terms & Conditions are intended to be interpreted in accordance with the applicable laws of Mexico, without prejudice to mandatory consumer protection rules or other legal provisions that may apply.
Any dispute resolution or jurisdiction provisions must comply with applicable law and the terms of any separate agreement governing the services contracted.
17. CONTACT INFORMATION
If you have questions regarding these Terms & Conditions, please contact us:
Casa Riviera Weddings
Riviera Maya, Quintana Roo, Mexico
Email: hola@casarivieraweddings.com
Website: www.casarivieraweddings.com
Legal name: Casa Riviera Weddings
Business address: Riviera Maya, Mexico